Frequently Asked Questions

Answer to the most frequently asked questions:

How do I contact The Deviant Side?

You can email us at info@onthedeviantside.com. We generally respond in less than 24 hrs. You can also contact us on Facebook by messaging our page www.facebook.com/TheGeekSideUS

Why did I have to verify my age to access this site?

Due to the mature content on this site, we ask that our customers be 18 years of age or older when viewing or purchasing our products. 

What does Limited Edition (LE) mean?

         We will regularly drop items considered limited edition. This means that a limited quantity of this item, or variant, will be made one time. The piece will generally be marked with a number on the back such as 02/25 meaning the second piece of a 25 piece limited edition run. There are some exceptions to the limited edition quantity. The first is items marked with an AC. If you  ever see one of these from our brand, it means "artist copy". These are made outside of the LE quantity to give the artist, other pin producers, etc. These are made in a very small quantity. The second is if we are ever asked to bring back an LE item to be carried in a retail space. If this happens, we will make every effort to make it another variant, instead of the LE variant previously released. We do reserve the right to bring any design back at any time. 

I ordered an item on pre-order. When will I get it?

         When you order a pre-order item, it will generally take 6 to 9 weeks from the beginning until we begin shipping out your product. This takes into account hitting our production goal, producing the product, and receiving it. All orders are shipped with tracking information, and you will receive an email once your label is created and your package is ready to ship. 

 

How do I get my own designs made into pins?

          Contact us at our email or through Facebook, and we would be happy to talk to you about producing pins for you to sell, for us to carry, or to just keep for yourself!